SlimPay Help Center

The different ways to create direct debit mandates

image__45_.png

Introduction:

SlimPay’s electronic signature complies with the eIDAS regulation as well as the various rulebooks enacted by the European Payment Council (EPC), which are the authority on the electronic signature of SEPA mandates.

The SlimPay electronic signature module allows users to sign direct debit mandates and documents such as contracts with a 100% paperless signature solution.   

This article has all the information on:

The customer signature path

To streamline the application process, SlimPay has invested heavily in its customer interfaces to provide a friction-free application experience. 

SlimPay Checkout offers two possible signature options for SEPA direct debit mandates 

  • The One Time Password (OTP) method

An authentication code is sent by text message. This is the equivalent of a legal signature. This is SlimPay's default signature method.

 image__29_.png

 image__30_.png

 image__31_.png

 image__32_.png

Step 1 – Validating the IBAN

The account holder is asked to enter their IBAN on the first page of SlimPay Checkout. SlimPay then completes checks on the IBAN (see securing IBAN acquisition) 

Step 2 – Entering the mobile phone number  

The dialing code will fill in automatically when the phone number is entered

 

 

Step 3 – Signing the mandate with an OTP code

Once the mobile number has been validated, the account holder receives the OTP and confirms the electronic signature of their SEPA mandate.

Step 4 – Validating the SEPA mandate signature  

The mandate has been signed. SlimPay sends the account holder a copy of the electronically signed SEPA direct debit mandate via email.

  • The checkbox method

The account holder gives their consent by ticking a box which is less restrictive than the OTP but less secure.

 

 image__29_.png

 image__33_.png

 image__32_.png

Step 1 – Validating the IBAN

The account holder is asked to enter their IBAN on the first page of SlimPay Checkout. SlimPay then checks the IBAN.

 

Step 2 – Consenting via checkbox

The account holder ticks the box to consent to the direct debit by the merchant. 

 

Step 3 – Email confirmation of the SEPA mandate signature

SlimPay sends the account holder a copy of the electronically signed SEPA direct debit mandate via email.

The signed mandate can be collected by the creditor’s IS with the SlimPay REST API. 

Note

The account holder is identified by the merchant when they log in to their personal space or when a new contract is taken out by a telephone operator. The account holder’s contact details are sent to SlimPay via the REST API to prepare the mandate signature.

When the option is activated, a confirmation email with the signed mandate in PDF format is sent to the signatory. 

 

TIPS.png


Why use SlimPay? 

  • An optimum customer experience: The Checkout UX was designed to maximize our merchants’ conversion rates.
  • A lower rejection rate: the invalid or unusable IBANs can be rejected as soon as possible
  • Fraud limitation: fraudsters can be identified with our anti-fraud regulations

Unique Mandate Reference (UMR) management

SlimPay offers the following UMR management options for electronic mandate signatures:

  • The UMR is automatically generated by SlimPay with the SLMP prefix. In this case, SlimPay guarantees that the UMR is unique. 
  • SlimPay can configure a prefix chosen by the merchant. The generated UMR begins with the prefix, followed by a unique number which increases in increments. In this case, SlimPay guarantees that the UMR is unique. 
  • The merchant decides on the UMR of their choice and sends it to SlimPay via REST API when the mandate signature is requested.
  • The merchant completes the mandate without the UMR, then carries out a post-rummage with the REST API.

Errors

When completing the signature at Checkout, your customer is advised of an input error involving:

  • the IBAN (if the IBAN entered is in the wrong format)
  • the telephone number (if the number is in the wrong format)
  • the OTP (if the code does not match the one sent)

The customer may also encounter technical errors, which may be linked to fraud.

Importing mandates

SlimPay also offers the option to import your pre-existing signed mandates.

If your clients have previously signed paper mandates for your company, you are not required to ask them for an electronic signature. You can simply import these mandates into our system.

This procedure is subject to validation by our Compliance department. The mandates must comply with SEPA standards

You can import your mandates via our API, our Dashboard or via file.

Once these mandates are imported, you’ll find them in your SlimPay account and you can make direct debits in the same way as you would with an electronically signed mandate.

NB: Be aware that during the mandate import process, your debtors are not informed that their mandate has been digitalized and will not therefore receive an email following the import or any copy in PDF format. Furthermore, archiving the original signed mandate remains the merchant’s responsibility. 

Was this article helpful?
0 out of 0 found this helpful