SlimPay Help Center

How to manage Direct Debits?

Introduction

Once the authorization is created (mandate), you can create a SEPA Direct Debit (SDD) for the amount and the date you want.

It can be unique (only one SDD) or recurrent (it creates a plan).

Several tools can be used for a SDD order: Back Office, Dashboard, remittance file or API.

NB: For the API, the links are directing you to the SlimPay Dev Center (https://dev.slimpay.com/) where you will find information about our API.

How to create a SDD?

 

DASHBOARD (V.2)

 

DASHBOARD (V.1)

also called Back Office

API
Unique

Authorizations tab, Mandates section

select an authorization > Create direct debit > input the information and choose > Unique > Create direct debit

Manage payments tab, Request a direct debit section

Search and select the mandate > fill out the information and click on > Add

create payins

Recurrent*

*or Plan

Authorizations tab, Mandates section

select an authorization > Create direct debit > input the information and choose > Recurring > Create direct debit

Manage payments tab, Request a recurrent direct debit section

search and selected the mandate fill out the information and click on > Add

SMS notification can be configured to remind the SDD amount and date to the debtor. 

 

How to import a SDD ?

You can import remittance file (more information here).

NB: you can only import file with the Back Office; Manage files > import a file > select your file in .csv format.

 

How to search a SDD?

 

DASHBOARD (V.2)

 

DASHBOARD (V.1)

also called Back Office

API
Unique

Payments tab, Direct debits section

You can search by:

  • payment reference
  • authorization reference
  • subscriber reference

 

You can filter by:

  • status
  • date

Manage payments tab, View direct debits section

You can search by:

  • debtor name
  • payment reference
  • your client's reference
  • mandate reference
  • error code

 

You can filter by:

  • execution date
  • execution status
search payment

Recurrent*

*or Plan

Plans tab, Direct debits section

You can search by:

  • plan reference
  • subscriber reference
  • frequency

 

You can filter by:

  • status
  • date

Manage payments tab, Search for recurrent direct debit section

You can search by:

  • debtor name
  • frequency of recurrent debit
  • client reference
  • reference of the payment plan

 

You can filter by:

  • status
  • creation date

 

How to modify a SDD?

You can modify a SDD only if it has not been sent to the bank yet (status "to process").

 

DASHBOARD (V.2)

 

DASHBOARD (V.1)

also called Back Office

API
Unique

Payments tab, Direct debits section

select the SDD > View > Modify

 If it has not been sent to the bank yet, you can cancel it and create a new one. Otherwise, you cannot modify a SDD -

Recurrent*

*or Plan

Plans tab, Direct debits section

select a plan > View > Modify

It is not possible to modify a recurrent payment, you will have to cancel it and create a new one.

"patch payment"

 

How to cancel a SDD?

You can cancel a SDD only if it has not been sent to the bank yet (status "to process").

 

DASHBOARD (V.2)

 

DASHBOARD (V.1)

also called Back Office

API
Unique

Payments tab, Direct debits section

select the SDD > View > Cancel

Manage payments tab, Cancel direct debits section

click on > Search to display SDD to process > tick and > Cancel the Authorization of debit

cancel payment

 Recurrent*

*or Plan

Plans tab, Direct debits section

select the plan > View > Cancel

Manage payments tab, Search for recurrent direct debit section

click on > Search  > select the plan reference > Stop the recurrent debit

NB: if you are still using the first version of the Dashboard, do not hesitate to ask for the second one at support@slimpay.com.

As a reminder

Several status can be associated to payments, click here and here to understand those status. 

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