SlimPay Help Center

How to manage Direct Debits?

Introduction

Once the authorization is created (mandate), you can create a SEPA Direct Debit (SDD) for the amount and the date you want.

It can be unique (only one SDD) or recurrent (it creates a plan).

Several tools can be used for a SDD order: Back Office, Dashboard, remittance file or API.

NB: For the API, the links are directing you to the SlimPay Dev Center (https://dev.slimpay.com/) where you will find information about our API.

How to create a SDD?

  DASHBOARD BACK OFFICE API
Unique

Authorizations tab, Mandates section

select an authorization > Create direct debit > input the information and choose > Unique > Create direct debit

Manage payments tab, Request a direct debit section

Search and select the mandate > fill out the information and click on > Add

create payins

Recurrent*

*or Plan

Authorizations tab, Mandates section

select an authorization > Create direct debit > input the information and choose > Recurring > Create direct debit

Manage payments tab, Request a recurrent direct debit section

search and selected the mandate fill out the information and click on > Add

SMS notification can be configured to remind the SDD amount and date to the debtor. 

 

How to import a SDD ?

You can import remittance file (more information here).

NB: you can only import file with the Back Office; Manage files > import a file > select your file in .csv format.

 

How to search a SDD?

  DASHBOARD BACK OFFICE API
Unique

Payments tab, Direct debits section

You can search by:

  • payment reference
  • authorization reference
  • subscriber reference
  • status
  • date

Manage payments tab, View direct debits section

You can search by:

  • execution date
  • payment reference
  • your client's reference
  • execution status
  • error code
  • debtor name
  • mandate reference
search payment

Recurrent*

*or Plan

Plans tab, Direct debits section

You can search by:

  • plan reference
  • subscriber reference
  • frequency
  • status
  • date

Manage payments tab, Search for recurrent direct debit section

You can search by:

  • creation date
  • frequency of recurrent debit
  • client reference
  • status
  • reference of the payment plan
  • debtor name

 

How to modify a SDD?

You can modify a SDD only if it has not. been sent to the bank yet (status "to process").

  DASHBOARD BACK OFFICE API
Unique

Payments tab, Direct debits section

select the SDD > View > Modify

 If it has not been sent to the bank yet, you can cancel it and create a new one. Otherwise, you cannot modify a SDD ~

Recurrent*

*or Plan

Plans tab, Direct debits section

select a plan > View > Modify

It is not possible to modify a recurrent payment, you will have to cancel it and create a new one.

"patch payment"

 

How to cancel a SDD?

You can cancel a SDD only if it has not been sent to the bank yet (status "to process").

  DASHBOARD BACK OFFICE API
Unique

Payments tab, Direct debits section

select the SDD > View > Cancel

Manage payments tab, Cancel direct debits section

click on > Search to display SDD to process > tick and > Cancel the Authorization of debit

cancel payment

 Recurrent*

*or Plan

Plans tab, Direct debits section

select the plan > View > Cancel

Manage payments tab, Search for recurrent direct debit section

click on > Search  > select the plan reference > Stop the recurrent debit

 

As a reminder

Several status can be associated to payments, click here and here to understand those status. 

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