SlimPay Help Center

Dashboard Status Definitions

Preliminary Note

The Dashboard is an online interface that allows the creditor (merchant) to see and monitor the mandates and transactions that he does with SlimPay.

The Dashboard can be accessed on two different platforms:

Please click on the appropriate link, fill your email address and click on “reset password” to receive by email the process to create your password.

Administrator credentials are provided by SlimPay’s Customer Success team. The Administrator can invite his team and assign them predefined roles through the “Team” page.

Status Definition

Different status are displayed in the Dashboard. It allows you to have an updated view of each item and to filter by status.

Orders section

The order section gathers all API calls.

Status displayed in this section:

STATUS

DEFINITION

Running

An order is in a “running” mode when it is open and in progress

Aborted by client

After being “running”, an order becomes “Aborted  by client” when the customer gave up the Checkout process before the end

Aborted by server

After being “running”, an order becomes “Aborted  by server” when an error occurred (blocked payment, processing error) or when the order expired (“Running” during 60+ days)

Completed

An order is in a “completed” mode when the customer went to the end of the process and it ended with success


Authorizations section

The authorization section gathers mandates for SDD payments and card alias for Card payments.

Here are the statuses displayed in this section:

STATUS

DEFINITION

Waiting for UMR (for SDD)

A mandate is created without the UMR (Unique Mandate Reference) which is added later on

Active (for SDD)

A mandate is “active” when it is signed with success

Revoked (for SDD)

A mandate is “revoked” when:

  • the consumer asked for a mandate suspension
  • the creditor (merchant) asked for a mandate suspension

It stops any future payment related to the revoked mandate

Expired (for SDD)

A mandate expires when not one single payment has been made over a period of 36 months (as of the last SDD).

It stops any future payment

Deleted (for Card payment)

A card alias is deactivated by the creditor (merchant) or SlimPay (card expiration as the most common reason)

Activated  (for Card payment)

Once the card alias is created

 

Payments section

The payments section gathers all types of payments: SDD, card payments and Refunds (Reimbursements)

STATUS

DEFINITION

To process

A payment is in “to process” mode when it has been accepted and it will be send to the bank. A “to process” payment can be cancelled by the creditor (merchant) via API before execution.

For example in the case of a payment plan, upcoming transactions are in “to process” status.

Processing

A payment is in “processing” mode when it has been sent to the bank but the payment is subject to confirmation by the bank.

Processed

A payment is in “processed” mode when it has been sent to the bank and the bank has accepted the payment. It does not mean that the money already arrived in the creditor (merchant) account (theoretically if everything goes well, the money arrives at D+1)

Not processed

The payment has been cancelled by the creditor (merchant) before having collecting the funds

Rejected

The payment is returned as “rejected” by the bank. The payment has been sent to the bank and came back with an error code

 

Plans section

The plans section gathers all payments plans (SDD and Card plans)

STATUS

DEFINITION

Active

A plan is “active” when there is at least one payment to come

Inactive

A plan is “inactive” when all payment dates have been executed and the plan is finished

 

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