Support Center

An IBAN is not accepted, why?

SlimPay performs a number of controls, there can be various reasons an IBAN is not accepted:
The bank account does not accept direct debit --> provide another Bank Account/IBAN
The IBAN structure is wrong, meaning that it was entered wrongly--> check & enter IBAN
The IBAN used has reached the authorized maximum number of usage within a short timeframe for a same purchase --> if you think this is an error, please contact us

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