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How do I find a credit card error?

You will find in the CSV report the card transactions (identified as RCA in codeOP ). For the details of the type of error, refer to Column "Label" in reporting.
How to get the report? In the backoffice, select in left menu ""Manage Payments""> ""Reporting"" > enter the time period> click ""Search"".
The outcome will be summary of transactions and a summary of balance.
If you want to download the report, please click on the button (""Download report""). You can find it at the end of the balance summary & before the transactions summary (it is a green button)
IMPORTANT If you have more than 1000 transaction in the selected timeframe, please do not use this feature. You will need to use the file secure transfer."

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