You will find in this article a demo video about managing your subscribers, but also some frequently asked questions.
As a reminder, the subscriber is the debtor (or creditor's customer).
Thanks to the Dashboard, the subscriber tab gives you an overview of your customers, whether it be authorizations or payments.
As Administrator, the subscriber tab allows you to perform numerous operations regarding the subscriber:
- create a card payment
- create a SDD
- manage authorizations (mandates and card aliases)
- manage payments (SDD, cards, refunds)
- manage recurrent payments
This tab also provides answers to questions such as:
How to modify subscriber's bank details
Subscriber Tab > Authorizations > Mandates* > Modify.
*The card alias cannot be modified, you have to wait until the card expiration and then create a new card alias.
How to download subscriber's mandate
Subscriber Tab > Authorization > Mandates > Download mandate.