SlimPay Help Center

Tickets Management


When you send us a request it creates a ticket which is assigned to our customer service. 

You will find in this article a demo video about your tickets management but also some frequently asked questions, as: 

Can I create a ticket without login in?

Yes, you can open a ticket without any login/password  ("CONTACT US" top right). Your ticket will be treated, you will get your answer by email.


However to have access to your ticket history & all the FAQs, please to, at your convenience, connect to the Help Center.


Where do I see my tickets?

Please connect to the Help Center, click on "Sign in" top right of the screen.

Then select, "My activities" by clicking on your name (top right).


Would I be able to create a ticket from the Dashboard V.1 (Back Office)?

If you have the rights presently, you will be able to open a ticket from the Backoffice SlimPay.

You will land in the new Help Center SlimPay (with more capabilities than the previous system).

Click on "Administration" > "Access Support Ticketing"


Would I be able to create a ticket from the Dashboard V.2?

No, you have to send a request to

Once the email is sent, a ticket will be opened. 


Was this article helpful?
0 out of 0 found this helpful