SlimPay Help Center

Balance Management


You will find in this article a demo video about your balance management but also some frequently asked questions, as: 



The balance statement corresponds to the amount available in your SlimPay account for withdrawal or use (refunds for instance). 

Statement balance, available funds and variable reserve sections are displayed. 

As a reminder, the available funds are the balance statement subtracting the variable reserve.*

Please contact your account manager, if you have some questions regarding fees or others contractual terms. 

*A hold back amount by SlimPay on all the funds collected on your payment account. This amount allows us to face potential failed transactions from debtors (reject, return, refund). 

How to transfer available funds?

For a funds transfer, you have two possibilities: a manual one or an automatic one. 

Manual transfer



Balance tab


also called Back Office

Manage Payments tab

Click on > Funds transfer > select the amount and the bank account > Request Funds Transfer Create credit transfer section > Check available funds > Select amount and execution date > click on " create SCT" 

NB: You can choose the amount with a manual transfer. 

Automatic transfer

We can configure an automatic transfer of available funds depending on the frequency you want. It can be daily, weekly or monthly.

Send a request to our customer service at

NB: You cannot choose the amount with an automatic transfer. The total amount of available funds will be transferred.  

How to search funds transfer?



Balance tab


also called Back Office

Manage Payments tab, Search fund transfers section

 You can search and filter by:

  • date
  • status
  • amount (per page displayed)
  • reference (per page displayed)

You can search and filter by:

  • execution date
  • devise
  • payment reference
  • execution status

NB: if you are still using the first version of the Dashboard, do not hesitate to ask for the second one at




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