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How to manage reimbursements & refunds

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Depending on your business needs, you may want to return funds to your customer (debtor). For that, you need to reimburse the payment. SlimPay's solution allows merchants to reimburse a payment via API or via Dashboard. You can refund a client partially or in full. 

To get a more functional overview on reimbursements, please refer to this page for direct debits, or this one for card payments.

The article covers: 

Reimbursements via Dashboard

Reimburse a direct debit

To reimburse a direct debit payment via Dashboard, follow these steps: 

  • Log in to your Dashboard
  • Go to the Payments tab
  • Go to Direct Debits page
  • Search for the payment you want to reimburse. Make sure the payment is in the processed status
  • Click the Reimburse button, select your amount and validate

Refund a card payment

To refund a direct debit payment via Dashboard, follow these steps: 

  • Log in to your Dashboard
  • Go to the Payments tab
  • Go to Card page
  • Search for the payment you want to refund. Make sure the payment is in the processed status
  • Click the Refund button, select your amount and validate

Search your reimbursements

To monitor all your reimbursements, you can go to the Payments tab, then select either the Direct debit Refund or Card Refund section. You will then have a full listing of your reimbursements.

You can search by: payment reference, authorization reference and subscriber reference.

You can filter by: date and status.

 

Reimbursements via Back office (legacy Dashboard)

Reimburse a direct debit

To reimburse a direct debit payment via the Back Office, follow these steps: 

  • Log in to your Back office
  • Go to Payments tab, click reimburse client
  • Search for your client
  • Deposit the reimbursement

Search your reimbursement

To monitor all your reimbursements, you can go to the Manage Payments tab, Search Reimbursement section.

You can search by: client name, devise, payment reference and client reference.

You can filter by: execution status and execution date

 

Reimbursements via API

Reimburse a direct debit

Let's assume you have successfully charged your client with a direct debit payment, and that this payment has been settled. You can now reimburse this payment by creating a payout item.

More details here : https://dev.slimpay.com/hapi/reference/payments#create-payouts

Refund a card payment

You can also refund a card payment. In this case, the process is slightly different:

Search your direct debit reimbursements

To get a list of all your direct debit refunds, search for you payment. (https://dev.slimpay.com/hapi/reference/payments#search-payments) by specifying:

  • The subscriberReference corresponding to your client
  • The scheme SEPA.CREDIT_TRANSFER
  • The category refund

Search your card payment refund

Search for your payment, then follow the link get-refunds: https://dev.slimpay.com/hapi/reference/payments#get-refunds

 

Transactions reporting

Direct debits

The initial direct debit transaction will appear as a line with the code SDD. For each reimbursement created, a line with a REB code will be created. See the example below:

"1";"2020-05-04";"reimbursement-X";"subscriber-Y";"Mickael JORDAN";"REB";"-1.00";"2020-05-04";;"1.00";;"N/A";

Card payments

The initial card transaction will appear as a line with the code CAR. For each refund created, a line with a RFCA code will be created. See the example below:

"1";"2020-05-04";refund-X;"subscriber-Y";;"RFCA";"-15.78";"2020-05-04";;"15.78";"label-Z";"N/A";"card-payment-Z";



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