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SlimPay Help Center

Direct debit reimbursements

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Depending on your business needs, you may want to return funds to your customer. For that you need to reimburse the payment. Our solution allows you to reimburse a payment via API or via Dashboard. You can reimburse a customer partially or in full. 

Refer to this page for a more technical explanation on how to execute reimbursements via our API or Dashboard. 

In case of a direct debit, we advise you to wait 5 working days after the execution date before reimbursing. This delay takes into account the potential for payment incidents (see the article on R-Transactions). Without this waiting period, you may reimburse a transaction that could be rejected. 

For all cases, before issuing a reimbursement, bear this in mind: 

  • Your customer must have an active mandate.
  • The refund amount must be less than or equal to the total amount debited from the customer's account in the past 14 months.
  • The refund amount must be less than or equal to your available funds.
  • Your reserve cannot be used to make reimbursements. It is only used to cover R-transactions. 

Partial reimbursements

It is also possible to partially reimburse a payment. In case of a partial reimbursement, you only return a part of the charged amount to your client.

In the event you have multiple direct debits executed on a mandate, you can reimburse the total amount collected via that mandate during the last 14 months, in a single request. Thus, you can eventually reimburse more than the amount of the initial direct debit payments.

 

Cancel a reimbursement

It is not possible to cancel a reimbursement, the payment is directly sent to the bank for processing.

 

Status management

When a reimbursement is initiated, the reimbursed (original) payment will not be affected, and will stay in the processed status. A reimbursement object is created with an initial toprocess status. After settlement, the reimbursement will move to the processed status.

 

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