SlimPay Help Center

Direct debit Reimbursements

Depending on your business needs, you may want to return the funds to your payer. For that you need to reimburse the payment. Our solution allows to reimburse a payment via API or via Dashboard. You can reimburse a client totally or partially. 

Refer to this page, for a more technical explanation on how to execute reimbursements via our API or Dashboard. 

Reimbursement time window

In case of a direct debit, we advice you to consider 5 working days period after the execution date before reimbursing. Indeed, this delay corresponds to potentials payments incidents (see the article on R-Transactions). Without this waiting period, you may reimburse a transaction that could be rejected. 

For all cases, before issuing a reimbursement, bear this in mind : 

  • Check that you have enough available funds.
  • The reserve can not be used to make reimbursements. It is only used to cover R-transactions. 

Partial reimbursements

It is also possible to partially reimburse a payment. In case of a partial reimbursement, you only return a part of the charged amount to your client.

In case you have multiple direct debits executed on a mandate, you can reimburse the total amount collected via that mandate during the last fourteen months, in a single request. Thus, you can eventually reimburse more than the amount of the initial direct debit payment.

Cancel a reimbursement

It is not possible to cancel a reimbursement, the payment is directly sent to the bank for processing.

Status management

When a reimbursement is initiated, the reimbursed payment will not be affected, and will stay in the processed status. A reimbursement object is created with an initial toprocess status. After settlement, the reimbursement will move to the processed status.

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