Once the direct debit is set up, various information can be amended before it is completed:
Amending direct debit data
In the event of a setup error, a merchant can amend or cancel direct debits if their status is “complete” or “retry” via:
- the REST APIs integrated into the CRM tool.
- the SlimPay Dashboard
- (for the plans only) a file amending the date
Amendments can be made to the following direct debit information:
- the direct debit amount
- the execution date
- the direct debit reference
- the reference
Amendments can be made to the following plan information:
- the amount
- the reference
Amending bank details
Bank details can be amended in two situations:
A change of IBAN
When the debtor wishes to replace the current direct debit IBAN with another IBAN, the merchant must make the change manually via the Dashboard, API or file.
Banking mobility (only for French banks)
Since February 2017, the Macron Law has improved the automated exchange of individual deposit accounts (excluding savings accounts) when switching to a new main bank.
The banking mobility system consists of automating information exchanges between mobility players. When a mobility mandate is signed, the destination bank requests a summary of recurring transfers and direct debits over the previous 13 months from the initial bank.
Upon receipt of this information, the destination bank forwards this mobility information to the banks of the relevant issuers.
How does it work?
What is SlimPay’s role?
As a creditor payment institution, SlimPay has its part to play in banking mobility. SlimPay is connected to the SEPAmail Aigue-Marine interbank messaging service which provides access to banking mobility messages from destination banks. Thus, SlimPay is able to automatically update customer mandates and issue all the new direct debit requests with the new bank details.
What are the benefits?
For merchants (or creditors):
- An optimised conversion rate
- Secured future revenue under a subscription
- Improved customer satisfaction with an interrupted service and clear communication
For consumers (or debtors):
- Fewer administrative processes to advise all of its creditors
- No disruption to service owing to a missing payment
- Clear communication from the merchant when taking note of new bank details