This article will answer the most frequently asked questions about processing invoices from SlimPay merchants.
What is the difference between reporting and invoices?
Reporting allows you to have an overview of all your transactions over a given period of time. The default period recorded is the current month.
There may be a difference between the number of transactions invoiced and the number of transactions visible on the reporting for a given month. This is due to the time lag between taking into account the transactions of the last day of the month on reporting and the actual invoicing date. Despite this delay, we will charge you for your actual consumption.
How do I download my bank statement?
You can download the reporting from SlimPay’s dashboard in Excel format. The reporting can be considered as a bank statement.
Can we get an account certificate?
It is possible to obtain an account certificate, or in other words, a document certifying the position of your SlimPay account on a given date, by sending your request to email@example.com.
How to change your billing information?
The following modifications must be made by SlimPay:
- Email address(es) for sending your SlimPay invoices
- Billing details (name/address)
- Bank details related to the collection of your invoices
Do not hesitate to contact us at firstname.lastname@example.org.
NB: Remember to notify us in case of a change in billing contact. We prefer generic billing addresses if you have them!
How are invoices paid?
In accordance with our general terms and conditions of sale, payment of invoices must be made within 30 days of the invoice date (by direct debit or bank transfer → see the payment service contract).
As a reminder, invoices for enforcement costs do not require payment as the costs are deducted directly from the source.
To check the bank account in which your invoices are debited, please consult the signed direct debit mandate.
If you have any questions regarding the payment of your invoices, you can contact us at email@example.com.
Didn't you receive your invoice? Do you have a question about a current invoice?
Please contact us at firstname.lastname@example.org. To quickly facilitate the processing of your request, please specify the following elements in your email:
- Type of product
- Billing month
- Invoice number(s) (or you can send as an email attachment)