General information
Our Help Center was built to help you understand all the basics around our business model, products features and functionalities.
You will find 2 different categories:
- Functional, aimed for product managers, c-levels and marketing teams for a better comprehensive view of our solution.
- Operational, mainly for operational managers, financial teams and customer service agents to deep dive in the daily business operation activity.
If you have a question that is not being covered in those sections, don´t hesitate to submit it to partners@slimpay.com
Where can I find the integration guidelines.
All the technical documentation is available here: https://dev.slimpay.com/
You can always contact us in case you have additional doubts.
Can I get notified if any product update is made?
As a partner you might want to get notified if any update or change is done in our backend. That’s why we recommend you to have a look to our dedicated section Release notes but also to subscribe yourself to https://status.slimpay.com/
How can I refer merchants?
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If I am an affiliate partner And you are ready to refer potential clients there are different ways you can do it:
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If you are a technology partner And you have a merchant willing to use SlimPay Solution, please ask your account manager (or at partners@slimpay.com) to provide you the right documents you would need to complete: |
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1) Ask for a referral link to your SlimPay account manager or directly at partners@slimpay.com , this is a unique form created for you that will allow us to track and associate these leads to you. 2) Send an email to partners@slimpay.com with your leads including information such: company name, URL, contact details, expected revenues and business / need description.
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1) The Merchant form with all the mandatory merchant information (company details, contacts & billing) which includes the desired activation dates for pre-production (set up and testing) & production accounts. 2) The Solution Requirements (SEPA and/or Cards) 3) The “Tools required info” 4) Provide the information for the KYC check 5) When everything has been validated by your merchant, a GO-Live requested has to be sent to support@slimpay.com. |
How can I report an issue from a merchant?
It might happen that at any point your merchant would need our support. We have a customer service team that will be happy to assist you.