When you send us a request it creates a ticket which is assigned to our customer service.
You will find in this article a demo video about your tickets management but also some frequently asked questions, as:
- Can I create a ticket without login in?
- Where do I see my tickets?
- Would I be able to create a ticket from my Dashboard?
Can I create a ticket without login in?
Yes, you can open a ticket without any login/password ("Submit a Request" top right). Your ticket will be treated, you will get your answer by email.
However to have access to your ticket history & all the FAQs, please to, at your convenience, connect to the Help Center.
Where do I see my tickets?
Please connect to the Help Center, click on "Sign in" top right of the screen.
Then select, "My activities" by clicking on your name (top right).
Would I be able to create a ticket from the Dashboard V.1 (Back Office)?
If you have the rights presently, you will be able to open a ticket from the Backoffice SlimPay.
You will land in the new Help Center SlimPay (with more capabilities than the previous system).
Click on "Administration" > "Access Support Ticketing"
Would I be able to create a ticket from the Dashboard V.2?
No, you have to send a request to firstname.lastname@example.org.
Once the email is sent, a ticket will be opened.