SlimPay Help Center

What do the pending signature status mean?

There are three different status for pending signature:

  • Created: the pending signature has been created and sent to the client email address.
    The user is able to modify/resend the pending signature request or to cancel it.
  • Signed: the pending signature has been created, sent to the client email address and the signature process was successful. The merchant now have a valid mandate enabling him to debit the customer.
  • Cancelled: a pending signature has been canceled by the back office user or something went wrong during the signature process (e.g. the user exit the payment page before the end of the funnel).
    The user is able to modify/resend the pending signature requests.
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