You can find below the list of all the creditor (merchant) modifications which have to be validated by our Compliance department. You also will have to send a request to email@example.com and firstname.lastname@example.org to have better follow-ups.
How can I modify my postal address/business name as a creditor (merchant) ?
Please send your request to email@example.com, attaching your recent KBIS (certificate of incorporation) from less than 3 months. If you are an association, it is your SIREN.
How to modify the partner bank sub account ?
Send a request to firstname.lastname@example.org attaching your new bank account details.
How to validate to mandate-import option ?
Send a request to email@example.com indicating the following information:
- monthly volume
- number of imported mandates by month
- provide a csv file with the entire list of all the debtors for who the mandate has to be imported