You will find in this article a demo video about your subscribers management but also some frequently asked questions.
As a reminder, the subscriber is the debtor (or creditor's client).
Thanks to the Dashboard, the Subscriber tab gives you an overview of your clients: authorizations or payments.
As administrator, this tab allows you to make numerous actions regarding the subscriber:
- create a card payment
- create a SDD
- manage authorizations (mandates and card aliases)
- manage payments (SDD, cards, refunds)
- manage recurrent payment
This tab also gives you the possibility to answer specific questions such as:
How to modify subscriber's bank details ?
Subscriber Tab > Authorizations > Mandates* > Modify
*The card alias cannot be modified, you have to wait until the card expiration and create then a new card alias.
How to download subscriber's mandate ?
Subscriber Tab > Authorization > Mandates > Download mandate.