SlimPay Help Center

How to manage subscribers?

Introduction

You will find in this article a demo video about your subscribers management but also some frequently asked questions. 

As a reminder, the subscriber is the debtor (or creditor's client).

Thanks to the Dashboard, the Subscriber tab gives you an overview of your clients: authorizations or payments.

As administrator, this tab allows you to make numerous actions regarding the subscriber:

  • create a card payment
  • create a SDD
  • manage authorizations (mandates and card aliases)
  • manage payments (SDD, cards, refunds)
  • manage recurrent payment

 

This tab also gives you the possibility to answer specific questions such as:

How to modify subscriber's bank details ?

Subscriber Tab > Authorizations > Mandates* > Modify

*The card alias cannot be modified, you have to wait until the card expiration and create then a new card alias.

How to download subscriber's mandate ?

Subscriber Tab > Authorization > Mandates > Download mandate.

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