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SEPA Direct Debit Flow

The SEPA Direct Debit flow is composed of 3 main steps: 

Mandate capture and management

A SEPA Direct Debit mandate has a "life". Once it has been successfully signed by the debtor, several "events" may occur (IBAN modification, physical address modification, consultation by a third party, proof management, revocation...). A comprehensive dynamic database and flow management must be implemented.

Orders management

Before collecting payment from the debtor bank account, several steps must be completed:

Debtor pre-notification

There is a 14 days notification period (that can be reduced upon debtor agreement).
This pre-notification must include the following information: the payment due date, the payment amount, the Unique Mandate Reference and the merchant Creditor Identifier. There is no requirement regarding the method of communication, meaning that this can be done through agreement on General Terms and Conditions, it can be solely written on an invoice, it can be displayed in an online customer account...

SEPA payment request to bank

This has to be done via a specific .xml file that is compliant with ISO 2022 format
and following the correct SEPA Direct Debit sequencing (see SEPA Direct Debit Timeline).

Transactions execution

This is the effective part of the collecting, which consists of orders remittance, payment on segregated account but also management of reject and return transactions (unsuccessful charges).


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