SlimPay Help Center

How to manage reimboursements?

Introduction

You can reimburse a client, however you have to consider the 5 working days period corresponding to potentials payments incidents (see the article on R-Transactions).

Moreover, you cannot reimburse an amount superior than the amount debited during the last 6 months. And, obviously it is necessary to have sufficient funds to reimburse a debtor (client). 

You can reimburse totally or partially a client.

How to reimburse a customer?

DASHBOARD BACK OFFICE API

Payments tab, Direct Debits or Cards section

select a payment with a "processed" status > Reimburse

Manage Payments tab, Reimburse client section

select a client > Search > input required information > Deposit the reimbursement 

 

"refund-payment"

NB: You can reimburse several clients injecting a remittance file, it is only possible with the Back Office (for more information click here). 

Can I cancel a refund? 

No, it is not possible. The payment is directly sent to the bank.

How to search a reimbursement?

DASHBOARD BACK OFFICE API

Payments tab, Reimbursements section

You can search by:

  • payment reference
  • authorization reference
  • subscriber reference
  • date
  • status

Manage Payments tab, Search Reimbursement section

You can search by:

  • execution date
  • devise
  • payment reference
  • client reference
  • execution status
  • client name

"search-payments"

 

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