How to reimburse a customer?
In the backoffice, select in left menu "Manage Payments"> "Reimburse client" > enter data
You will be able to refund a customer up to the collect amount (for that customer) in the last 6 months
Note: We recommend to wait 5 days after execution date before reimbursing a customer
Are partial refunds possible?
Yes, you can refund partially or totally a Direct Debit payment. You can not refund more than the debited amount.
How to generate a refund / reimbursement?
You have two options for a refund:
- By injecting (uploading) a file with refunds to be done.
- Manually via the back office, tab "manage paiements" > "Reimburse client" (below Backoffice menu view)
Please note that you have to wait 5 working days after the execution date (in case there is any R-transactions) .
The maximum amount to be reimbursed is the sum of the last six months debits.
Can I change or cancel a refund?
You can not. A transfer is send immediately to the banking network.
How do I find a reimbursement?
In the backoffice, select in left menu "Manage Payments"> "Search Reimbursement > enter data > click "search".