Support Center

Manage r-transactions (failed payments)

An R-transaction is a failed direct debit payment. Every failed payment is assigned an R-transaction code that corresponds to the reason for the failure. Certain types of r-transactions can be retried.

Within the “Payment Management” tab there is the “Find an R-Transaction” feature that enables you to sort the rejected payments by the corresponding R-transaction code, and then re-attempt the payment where possible.

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